Cancellations & Refunds

Pivot — a trading name of Pivot Agency (Pty) Ltd, registration number 2026/416259/07 — provides managed implementation and ongoing support for the GoHighLevel (GHL) platform — setup, automations, campaigns, WhatsApp workflows, reporting, and related services. Plans are billed monthly in advance.

Subscription billing

Payments are processed by card via Paystack. Your account is billed monthly on the same date as your activation date. If a payment fails, your account may be suspended after 7 days and reactivated once payment is received.

Minimum term

All launch plans carry a minimum commitment of 90 days. You may request cancellation at any time, but where a minimum term applies, the cancellation takes effect at the end of that term — or at the end of the current billing period, whichever is later.

Plans can be upgraded during the minimum term. They cannot be downgraded within the first 90 days.

How to cancel

Email contact@pivot-pivot.com from your billing email address with your cancellation request. If you subscribed via Paystack, you can also cancel through the “Manage Subscription” link in your original activation email.

Platform-only continuation

If you want to keep using GoHighLevel without Pivot's managed services, you can continue on platform access only at R1,495 per month, plus any usage credits or add-ons you require. You retain access to the platform but Pivot no longer provides builds, campaigns, guidance, optimisation, or reporting.

If you later want to re-engage Pivot's managed services, we may do so at our discretion — typically with a new minimum commitment period.

Refunds

Pivot plans involve time-based professional services and platform costs. Refunds are limited and assessed case by case.

Refunds we may approve

• Duplicate charges or clear billing errors
• Charges processed after a confirmed cancellation effective date
• Where services could not be delivered due to an error on our side — we may offer a partial credit or partial refund at our discretion

Refunds we do not offer

• Prorated refunds for partially used months once a billing period has started
• Refunds for minimum-term commitments, except where required by law or where Pivot is unable to deliver the service
• Refunds for third-party usage and pass-through costs — including WhatsApp messaging fees, AI employee costs, email/SMS/voice usage credits, and other platform add-ons consumed or billed by third parties

How refunds are processed

Approved refunds are returned to the original payment method where possible. Timelines depend on your bank and Paystack's processing status.

Chargebacks and disputes

If you believe a charge is incorrect, contact us first. Most issues can be resolved quickly without a formal dispute. Chargebacks are handled through Paystack and your bank. Note that Paystack may request evidence that you were shown and accepted this policy at the time of purchase.

Contact

For cancellation or refund requests, email contact@pivot-pivot.com. Include your company name, billing email, invoice or transaction reference, and a brief description of the issue.

Policy updates

This policy may be updated from time to time. The version published on this website at the time of your payment is the version that applies to that transaction.