Legal
Terms & Conditions
Last updated: July 2026
These terms govern the working relationship between Pivot — a trading name of Pivot Agency (Pty) Ltd, registration number 2026/416259/07, registered in South Africa — and its clients. Engaging our services means you accept them.
The work
Pivot delivers CRM build and management, WhatsApp marketing automation, database reactivation, campaign management, and related consulting. The scope of each engagement is agreed in writing before work begins. If the scope changes, we agree a new scope in writing.
Payment
Retainer clients are invoiced monthly in advance. Project work is invoiced per agreed milestones. Payment is due within 14 days of invoice. Late payment may result in work being paused until the account is settled.
Your responsibilities
Delivering the work requires things from your side — access credentials, content, approvals, and decisions. Delays caused by your team are not our responsibility and will affect your delivery timeline. We will tell you what we need and when we need it.
Intellectual property
Work produced under a paid retainer or project becomes yours on full payment. Third-party platforms, templates, and tools remain subject to their own licensing terms.
Confidentiality
Both parties agree to keep each other's confidential business information private. Neither party discloses to third parties without prior written consent.
Liability
We are not liable for platform outages, third-party tool failures, or outcomes that depend on variables outside our control — ad performance, open rates, algorithm changes. Our liability is capped at the fees paid to us in the three months preceding any claim.
Termination
See our Cancellations & Refunds Policy for notice periods and what happens at the end of an engagement.
Governing law
These terms are governed by the laws of South Africa.